Privacy Policy
We collect the minimum needed to sell you an eSIM and support it afterwards. This page lists all of it — there is no longer list held back somewhere else.
Who is responsible for your data
eSIMinTrip Global Limited, registered at SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG, registration number 81139482, is the controller of the personal data described here.
For any privacy question, write to support@esimintrip.com.
What we collect
Your email address, given at checkout. This is how we deliver the eSIM and how you later find your order.
Your order: reference number, plan bought, quantity, payment status, and the identifiers of the eSIM profiles issued to you.
Nothing else. We do not ask for your name, your address, your passport, or your date of birth, and we have no field to put them in.
We do not hold a password for you. There are no customer accounts — access to your order history works by a one-time link mailed to the address that placed the order.
What we never see
Your card number, expiry date and security code go straight to Airwallex, our payment processor. They never reach our systems, and we could not produce them if asked.
What we get back from Airwallex is whether the payment succeeded and a reference to the transaction.
Why we are allowed to hold it
To perform the contract: we cannot email you an eSIM without an email address, or support an order we cannot identify.
To meet legal and tax obligations: sales records have to be kept for a period set by law.
For our legitimate interest in preventing fraud and abuse of the checkout.
Who else touches it
Airwallex processes payments and holds the card data we never see.
Resend delivers our email — your order confirmation, your eSIM, and your login links pass through it.
Our hosting and database providers store the data described above.
That is the whole list. We do not sell personal data, and we do not share it with advertisers or data brokers.
Support conversations
If you contact us on Telegram, that conversation sits in Telegram and is subject to Telegram's own privacy policy, not ours.
Please do not send card numbers or passport scans over chat. We will never ask for them.
How long we keep it
Order records are kept for as long as tax and accounting rules require, counted from the date of purchase.
Login links expire in 15 minutes and are single-use. Once used or expired they no longer grant access.
The signed cookie that keeps you logged in to your order history lasts 30 days.
Your rights
You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Email support@esimintrip.com from the address that placed the order and we will act on it.
Deletion has a limit: we cannot delete a sales record we are legally required to keep. In that case we will tell you what has to stay and why.
We have not appointed a data protection officer. Privacy requests are handled at support@esimintrip.com by eSIMinTrip Global Limited.
International transfers
Our providers operate internationally, so your email address and order record may be processed outside HongKong. We only use providers that commit to protecting the data they process for us.
Children
This is a travel product sold to adults. We do not knowingly collect data from children.
Changes and language
If this policy changes, the date at the top of the page changes with it.
This document is written in English. If we ever publish a translation, it is offered for convenience only — the English version governs if the two disagree.